If you are new to Datavant and experiencing issues with setting up your equipment or logging in, please refer to the resources below. These should help you get started.
The links below will take you to a printable guide on how to set up your equipment.
For additional support troubleshooting click the link below
TroubleshootingIf you need to return equipment due to replacement, termination, or if you have extra hardware that needs to be returned, please use one of the links below.
International Returns must contact us at easyassetreturns@datavant.com to setup shipping.
If you already have your equipment packed and just need a return label, please use this link. You will enter your information, and a return shipping label will be emailed to you. Then, simply drop off the equipment at any FedEx drop-off location.
If you need FedEx to pack your equipment for you, please use this link. You will enter your information, and a QR code will be emailed to you. Then, simply drop off the equipment at any FedEx drop-off location.
Attention: This option requires that the equipment is taken to a FedEx location (FedEx drop-off locations such as Staples and OfficeMax will NOT do pack and ship).
If you are still having issues returning your equipment, please contact us at easyassetreturns@datavant.com
These steps should be tried before reaching out.
Password issues
New Employee: Please reach out to your trainer or manager
Existing Employee: Your password did not change. Please continue to use your existing password.
No power
No picture on monitor
