As HIM professionals, we learn the importance of documentation very early in our education and careers. And we know two things for sure:
- Every record represents a real person
- If it wasn’t documented, it didn’t happen
That’s why during any disaster, and today as we face COVID-19, it is HIM professionals who can rise to the occasion and provide a voice of reason and critical support to ensure that documentation of the crisis-related events is complete, concise, and accurate. Whether your HIM team is working on site, remotely, or a combination, and whether HIM services are considered essential or not, here are 12 things all HIM professionals should keep in mind when managing clinical information that must be accurate and complete in order to be effectively used for care, diagnosis, treatment, and payment.
Finally, stress the importance of documentation, documentation, documentation. During times of disaster, caregivers are focused on one thing – patient care – and documentation is one of the last things on their minds. Identify unique, creative ways that you and your team can partner with caregivers, patient scheduling, registration, case management, patient financial services, and IT. Support, delivered with a warm smile and kind words, will go a long way in these challenging times. Take of yourself and each other and remember, we will get through this together!