December 2025
Across healthcare, organizations are rethinking how to manage coding, balancing accuracy, staffing pressures, and compliance needs while still driving financial performance. The ones seeing lasting success share a common thread: a strategy that connects vision to measurable improvement.
At Datavant, we don’t just advise on what a future-ready coding operation looks like, we build it. The story of our partnership with Southwest General Health Center (SWG) shows how aligning people, process, and technology can elevate performance, strengthen teams, and create sustained value.
From Challenge to Confidence: Rethinking the Coding Function
When SWG’s Health Information Management (HIM) Director, Lisa, assessed her department in 2023, she faced familiar headwinds:
- Staffing shortages and an aging workforce
- Rising denials linked to inconsistent coding
- Weeks-long backlogs and delayed revenue cycles
- No quality review structure or productivity tracking
This wasn’t just about capacity, it was about restoring stability, compliance, and trust. Lisa needed a partner who could deliver dependable performance, not temporary fixes.
Having worked with Datavant for years on Release of Information (ROI) services, she decided to pilot coding support. What started with one coder quickly grew into a fully managed partnership that redefined what success looked like.
Want to see how Datavant turned a single-coder pilot into a system-wide transformation? The full SWG case study tells the complete story of how trust, scalability, and structure reshaped an entire HIM operation.
Datavant’s Approach: Built for Partnership, Proven in Performance
SWG’s leaders didn’t jump to outsourcing, they followed the data. Each expansion came after seeing measurable improvements.
Datavant’s model is designed for scalability and alignment, not just coverage:
- Flexible Start: Begin small, build confidence, and scale as value is proven
- Quality-First Culture: Continuous improvement and rigorous audit programs
- Tech-Enabled Precision: AI-assisted tools that enhance accuracy without compromising compliance
- Sustainable Staffing: A coding developer program that invests in coders’ growth and stability
The results? Consistent accuracy, faster turnaround times, and meaningful financial uplift.
The specifics, and the journey that made them possible, are detailed in the full case study.
Collaboration in Action: Delivering Measurable Outcomes
SWG’s experience illustrates a simple truth: great results come from collaboration, not transactions.
Datavant worked side-by-side with Lisa to redesign workflows, build quality controls, and implement a blended onshore–offshore model that delivered seamless coverage and consistency.
“The quality of coding is incredible,” Lisa said. “I see the results every day. Fewer emails, fewer errors, and fewer headaches.”
Beyond operational excellence, the Datavant team continuously looks ahead, identifying automation opportunities, finding efficiency gains, and anticipating client needs before they arise.
“Before I think about ways to save money, the Datavant team is already thinking about it,” Lisa shared. “They have my back.”
For the full scope of these improvements, including performance benchmarks and financial impact, see the complete SWG case study.
The Datavant Difference: Strategy in Action
Datavant’s work with SWG embodies what every provider should look for in a coding partner:
- A measurable impact: stability and continuous improvement that can be tracked and trusted
- Human expertise powered by technology: AI supports and augments coders, not replaces them
- Long-term alignment: teams that evolve with client needs, preserving institutional knowledge
- Accountability for performance: transparent metrics and proactive collaboration
These aren’t abstract principles, they’re the foundation of how we operate every day.
In the full SWG story, you’ll see exactly how this model translated into measurable performance and lasting value.
Conclusion: Redefining What “Good” Looks Like in Coding
The future of provider coding isn’t about outsourcing tasks or chasing cost cuts. It’s about creating systems that scale quality, precision, and performance, enabling teams to focus on care, not catch-up.
Datavant’s partnership with Southwest General Health Center shows what happens when strategy meets execution: reliable quality, stronger teams, and financial performance that speaks for itself.
That’s not just our philosophy, it’s a proven model.
Read the full Southwest General Health Center case study to see how Datavant transformed a struggling coding operation into a high-performing, future-ready partnership.
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