Sentara Healthcare and Ciox Launch Pilot on White House Initiative to Help New Mothers Access their Medical Records Faster and Easier to Improve Care

Publish Date
January 24, 2023

Consumer-Friendly Tool Gathers Records Automatically to Give Providers a More Complete View for Prenatal, Delivery, and Postpartum Care

January 24, 2023 –  For Immediate Release – San Francisco, CA – Ciox, a Datavant company with a mission to connect the world’s healthcare data to improve patient outcomes, launched a pilot with Sentara Healthcare, an integrated healthcare delivery system in Virginia. A new feature in Ciox’s Patient Request tool makes it faster and easier for expecting and new mothers to access their health records with the simple click of a button. Because data fragmentation makes it difficult for patients to retrieve medical records, the White House issued an Executive Order calling for new methods to automate this process and improve the patient experience. Sentara chose to collaborate with Ciox because of the success of its Patient Request tool which is highly rated by patients for ease of use.

“Sentara Healthcare prioritizes solutions that most benefit our patients and health plan members in the communities we serve,” said Marion Swaim, Vice President, Health Information Management. “Our partnership with Ciox enables Sentara to improve access to digital information for obstetric patients, which is improving patient care and outcomes. The pilot with Ciox, under a White House executive order, reflects progress in reinventing health care for the benefit of patients.”

Ciox provides Sentara with technology and services to help retrieve medical records for a number of use cases including closing gaps in care, responding to payment integrity audits, or Medicare risk adjustment. In this enhancement, the Patient Request tool uses a mother’s pregnancy due date to calculate healthcare service dates, from prenatal through postpartum care. With one request, a Sentara patient receives a summary delivered securely via email.

Following the pilot launch, the enhancement to the Patient Request tool will be made available to all Ciox customers nationwide. Patient Request has been implemented at over 1,000 healthcare provider sites, used by more than 700,000 patients, and received positive feedback from more than 95% of those patients.

“Data fragmentation is a multi-faceted problem with negative impacts that range from poor patient outcomes to poor patient satisfaction,” said Pete McCabe, CEO of Datavant, the parent company of Ciox. “This successful pilot means that new moms have one less thing to worry about. Our company goal is for wider adoption of digital retrieval of records that is simple, easy, and automated. This way all providers have the health information they need and patients can benefit from better care.”

Learn more about the Patient Request tool that is powered by technology and supported by experts in Ciox’s services organization.

About Ciox

Ciox, a Datavant company, provides leading clinical data technology that empowers greater health by unlocking the potential of data in medical records. The company leverages a ubiquitous network of clinical data connections to simply and securely connect healthcare decision-makers with the data and hidden insights in patient medical records. Ciox helps customers connect, control, and comply in solving last-mile challenges in clinical interoperability. Supporting a range of connectivity needs from research to revenue cycle, Ciox’s solutions include clinical data acquisition, release of information, and clinical coding. Learn more about Ciox technology and solutions by visiting or LinkedIn and Twitter.

Media Contact
Ciox Health (Chad VanAlstin)

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